CLIENT SERVICE:

PROFESSIONAL SERVICE
Sense of Africa‘s greatest asset is its people. The team comprises of young, dynamic individuals who have a passion for travel. This way we have a competent compliment of staff focusing on service, customer care & knowledge of little known facts and unique places of interest. We have the following resources:

- Business Development: for the creation of new business opportunities
- for Sense of Africa Partners.
- Product Development: to be on the forefront of all new developments in
- tourism in Namibia, and incorporate such developments in new products
- and services.
- Communication and service deliverance in English and German.
- Dual language itineraries, travel planners and documentation.
- 24-hour response time

MEET & GREET SERVICE
As part of our personalised service, Sense of Africa offers an optional Meet & Greet service at Hosea Kutako International Airport, Windhoek or
at their respective Windhoek accommodation. The Sense of Africa representative will discuss in detail the guest’s itinerary for Namibia, giving comprehensive feedback on any questions and offering advise on routes to be traveled.

24-HOUR ASSISTANCE
Sense of Africa offers an emergency, 7 days a week helpline for on the spot decisions and assistance. After office hours, clients should consult their client documentation packs for the relevant emergency number responsible for their travel arrangements. This helpline, ++ (0) 81 127 0102, serves as yet another important part of our vision that strives for client service excellence and peace of mind while travelling.

PASSENGER LIABILITY AND EVACUATION INSURANCE
Sense of Africa provides passenger liability insurance up to € 100 million and emergency medical evacuation cover on all our vehicles on tour. Emergency medical evacuation covers evacuation to the nearest hospital but does not cover medical costs incurred. Guests are advised to take out adequate insurance cover for medical treatments & any further emergency transportation costs in their home country.

AUDIO GUIDE
Sense of Africa offers its self-drive tourists the newly developed audio guide at a daily rate to gain maximum pleasure out of their travels through Namibia. Run on GPS technology, it broadcasts interesting information relevant to the area that the self-drive tourist is traversing. As well as regional information the station also broadcasts fun & light hearted shows that keep tourists informed & entertained and draws attention to various points of interest as they approach them such as restaurants, accommodations or historical landmarks. Most importantly, the guide will alert drivers to road hazards, high accident areas and supply other invaluable road safety information.

SATELLITE PHONE HIRE
Guests have the option of hiring satellite phones prior to arrival in Namibia. Only a small percentage of rural Namibia has cellular telephone coverage, mainly limited to towns and some main roads. A Satellite Telephone allows calls to be made and received from any location worldwide and is not restricted to cellular coverage as it allows the user to communicate directly via satellite to any other telephone. Each Satellite Telephone is preprogrammed with emergency numbers, so assistance is only a Satellite Telephone call away.

GPS HIRE
Guests also have the option of hiring a GPS prior to arrival in Namibia through the offices of Sense of Africa as an extra security measure. Although Namibia serves as a friendly and easy country to traverse, guests may feel more comfortable in knowing their exact position and being reassured that they are travelling the correct roads in the right direction. The GPS comes complete with detailed maps of Namibia and the rest of Southern Africa, ensuring guests’ peace of mind when travelling.

OSHOTO LOUNGE
Another value added service offered by Sense of Africa to its clients is the pre-booked access to the VIP departure lounge at Hosea Kutako International Airport. Enjoy your airport hours in the comfort and convenience of a VIP lounge regardless of choice of airline, class of ticket or membership of an airline program. Avoid long queues of tourists, high airport refreshment prices and enjoy the following comforts:
- Complimentary refreshments and snacks
- Smoking and Non-Smoking rooms
- Shower facilities
- Business Facilities (Photocopier, Fax, Internet, Telephone)