CLIENT SERVICES:

Meet & Greet Service
As part of our personalised service, Sense of Africa offers an optional Meet & Greet service at Hosea Kutako International Airport, Windhoek. Clients are welcomed in the arrival terminal by a Sense of Africa representative with a meet and greet board, after which clients are escorted to their car hire kiosk. After completion of vehicle rental documentation, the Sense of Africa representative will discuss in detail the guest’s itinerary for Namibia, giving comprehensive feedback for any questions and offering advise on routes to be travelled.

Alternatively guests can be met at their respective Windhoek accommodation where a full self-drive de-briefing will take place.

24-Hour Assistance
Sense of Africa offers a unique 24 hour, 7 day a week emergency helpline for on the spot decisions and assistance. After office hours, clients should consult their client documentation for the relevant emergency number responsible for their travel arrangements. This helpline serves as yet another important part of our vision that strives for client service excellence.

Insurance
Sense of Africa provides passenger liability insurance up to N$ 200 million and emergency medical evacuation cover on all our vehicles that are on tour. Emergency medical evacuation covers evacuation to the nearest hospital but does not cover medical costs incurred. Guests accordingly are advised to take out adequate insurance cover for medical treatments and any further emergency transportation costs in their home country.